FREQUENTLY ASKED QUESTIONS

  • What’s the difference between Credit Manager For Hire and debt collection?

    We offer two distinct but complementary services. While both services involve receivables, they serve very different purposes.


    "Credit Manager For Hire" Accounts Receivable Management


    This is a proactive, ongoing service. When you hire DMG Credit as your Credit Manager-For-Hire, we function as your outsourced credit department. Our role is to prevent problems before they become bad debt and manage your receivables in a structured, professional manner.


    "Collection Specialist" Case-by-Case Debt Collection


    Debt collection is reactive and account-specific. This service is used when an account is significantly past due, Internal follow-up has failed / Communication has stopped and payment arrangements have been broken.

  • How does your Credit Manager For Hire service handle accounts receivable follow-up?

    We provide proactive, tailored follow-up to meet your cash flow needs, including:


    Regular accounts receivable contact

    Structured communication with customers

    Dispute reconciliation

    Aging account monitoring

    Pre-screening of potential new accounts

    Negotiate security if there is a credit risk

    Develop credit application form

    Credit application review and approval

  • Can DMG Credit help prevent future bad debts?

    Yes. By establishing tailored credit policies, pre-screening new accounts, and reviewing credit applications, we help reduce risk before it becomes a problem — not just chase past due accounts. 

  • Is outsourcing my credit function right for my business?

    Absolutely. Our services suit Small to mid-sized businesses, Companies with inconsistent collections and or without a dedicated credit department, and those who are aiming to improve cash flow without added headcount / headache.

  • How does outsourcing my credit function save money?

    Hiring a full-time credit manager involves salary, benefits, payroll taxes, training, software and overhead. With DMG Credit you avoid those fixed costs entirely. You pay only for the services you need with experienced professionals working on your behalf while your internal team stays focused on growth.

  • When should I consider professional debt collection services?

    Debt collection becomes necessary when accounts become significantly overdue and internal or early stage follow-up doesn’t result in payment. 


    At that point, our collection specialists use professional strategies to recover outstanding balances while protecting your business relationships. 

  • How does your debt collection process work?

    Once you decide to move forward, we send an onboarding email outlining all the information and documentation needed to get started. After receiving the required details, we issue a formal demand letter via email and mail to the debtor. From there, we begin professional follow-up efforts and keep you updated as necessary throughout the process.

  • What types of accounts do you accept?

    We specialize in business-to-business (B2B) collections. We also accept residential and consumer accounts, provided proper information and supporting documentation are supplied. Minimum balance requirements may apply.

  • How long does the collection process typically take?

    Every account is different. Some accounts resolve within weeks, while others may require extended follow-up.

  • Can DMG Credit escalate accounts to legal action if necessary?

    Yes. If necessary, we can assist with coordinating the next steps, including legal referral. We evaluate cost-benefit considerations before recommending litigation.

  • Do you charge upfront fees?

    No. We work on a contingency basis, meaning there are no upfront costs to place an account with us. With DMG Credit, you only pay when we successfully recover funds.


    We only get paid when you do.

  • How does DMG Credit differ from traditional collection agencies?

    Unlike traditional agencies that rely on high volume calls and threatening messages, DMG Credit takes a professional, relationship focused approach. We treat debtors with the same level of respect we receive and handle every account strategically, not with scripted pressure tactics.


    We also tailor our approach to suit your business. Whether you prefer a friendly, firm, or more direct style, we represent your brand exactly how you want it handled by protecting your reputation while recovering your funds efficiently.

  • How do I get started?

    Contact our team with details about your accounts receivable and collection needs. We will conduct an initial assessment and recommend the services that fit your goals whether credit policy support, receivables management, or debt collection. 

Still have a question?

Contact us!